Good support is invisible — until you need it
We exist so that, when your customer needs help, the experience is fast, clear and resolved on time.
newdesk was born from a common frustration: support scattered across spreadsheets, lost emails and deadlines no one knew were met. Teams worked in the dark and customers were left without an answer.
We built a platform where every ticket has an owner, a deadline and a history — with an SLA engine that prioritizes, alerts and nudges before time runs out. WhatsApp and email support in one place, a portal with the customer's brand, and reports that show the truth of your support. All with the security and compliance (LGPD) a serious operation demands.
Built in Brazil, for teams that treat support as part of the product — not a cost.
What guides every decision
Resolve, don't just reply
The metric that matters is a ticket resolved on time — not one closed in a rush.
Radical transparency
Every action is logged. Customer and team always see the same history.
Real compliance
Designed for data protection from the start: data by reference, anonymization and audit.
Customer at the center
Communication on the customer's channel (WhatsApp, email, portal) and in their language.
The people behind newdesk
Built by two people obsessed with support that actually works.
WB Wagner Bocchi
Co-founder & Developer
Neurodivergent and passionate about technology, information security and software development. Certified in Ethical Hacking by Cisco, with Python experience and knowledge of cloud (Google Cloud Platform) and Linux.
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LP Luiz Paulo
Founder
Infrastructure and operations specialist: backup management of 100+ VMs with Veeam and proactive monitoring with Zabbix, catching failures before they reach users. Builds automations (n8n, Google Apps Script), documentation and evidence for ISO 27001 and LGPD audits, and structures support aligned with ITIL and SLA.
View on LinkedInnewdesk is a product by Bocchi Company.
Bocchi Company builds software for operations that take support and security seriously.
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