Support that resolves.
newdesk organizes your tickets with an SLA engine, WhatsApp and email support, and a portal of your own for customers. Everything traceable, on time and human.
No credit card · Guided onboarding · Human support
Everything your team needs to support well
From ticket creation to the satisfaction survey — in a single platform.
SLA engine
Deadlines in business hours, auto-pause on “waiting on customer” and alerts at 50%, 25% and 0%.
Omnichannel support
Receive and reply on WhatsApp and email in one place — without losing the conversation history.
Customer portal
Your customers open and track tickets in a portal with your brand.
Automation & escalation
Automatic team assignment and Tier 1 → 2 → 3 escalation with clear rules.
Knowledge base
Self-service articles that answer instantly and cut ticket volume.
Reports & dashboards
SLA compliance, per-agent performance and satisfaction (CSAT) — in real time.
From ticket to solution, without losing the thread
Open
The customer files a ticket via portal, email or WhatsApp. It all becomes a traceable ticket.
Track
The SLA engine prioritizes, counts the deadline and warns the team before it breaches.
Resolve
Resolve, close and measure satisfaction with the automatic CSAT survey.
Built to take data seriously
Multi-tenant architecture, strong authentication and data-protection compliance (LGPD) from day one.
Isolated multi-tenant
Each company sees only its own data — isolation enforced at the database (RLS).
Two-step MFA
Strong authentication (TOTP) and session rotation for administrative accounts.
Privacy by design
Anonymization of personal data without breaking the audit trail.
Immutable logs
Each ticket's history is append-only — auditable and tamper-proof.
Ready for support that resolves?
Get started in minutes. We help with onboarding and migrating your tickets.