One platform, the entire support cycle
From the first contact to the satisfaction survey — all connected and traceable.
Where your customers already are
Unified inbox
WhatsApp, email and portal in one queue. The history follows the ticket, not the channel.
Customer portal
Open and track tickets in a portal with your brand.
Knowledge base
Self-service articles that answer instantly and cut volume.
On time, with no manual effort
SLA engine
Business-hours deadlines with per-company holidays, pause on “waiting on customer” and 50/25/0% alerts.
Tier 1 → 3 escalation
Escalate with clear rules and automatic reassignment to the right team.
Automatic assignment
Round-robin distributes tickets fairly across the team's agents.
Decisions from data, not guesswork
Real-time dashboards
SLA compliance, backlog and volume by priority at a glance.
Per-agent performance
Productivity, response time and reopen rate by person and team.
Satisfaction (CSAT)
Automatic survey after closing, with the customer's score and comment.
Trust from the foundation
Isolated multi-tenant
Data isolation enforced at the database (RLS) — each company sees only its own.
MFA & sessions
Two-step authentication (TOTP) and session rotation for sensitive accounts.
Privacy & immutable logs
Anonymization without breaking the audit trail and append-only, tamper-proof history.
See newdesk in action
Book a demo or create your account and start supporting today.